Cancel more than 60 days prior to an event: you will obtain a full refund of funds paid.

• Cancel less than 60 days and more than 30 days prior to an event: you will receive a refund of 50% of your ticket price if you have paid in full or 50% of the amount you have paid if you are on a payment plan.

• Cancel less than 30 days and more than 14 days prior to an event you will receive a refund of 25% of your ticket price if you have paid in full or 25% of the amount you have paid if you are on a payment plan.

• Cancel less than 14 days but more than 7 days prior to an event: you will receive a refund of 10% of your ticket price if you have paid in full or 10% of the amount you have paid if you are on a payment plan.

• Cancel less than 7 days prior to an event: you forfeit the price of your ticket - no refund will be granted

**Please note, we are happy to transfer your registration to a future event with no penalty or additional administration fee. However, if your registration is transferred to a future event, you forfeit the right to any refund.

You may substitute a friend or colleague to attend the booked event in your place at no additional fee. The name of your substitute needs to be provided in writing to the admin team at [email protected] no later than 48 hours prior to the event commencing.

Any refunds will be processed within 14 days of receiving written advice of your inability to attend.